Our assistant manager Junior Adu Boampong shares his experience on the Team Leader apprentice scheme at BaxterStorey.
“I’ve always wanted to work in hospitality; I studied catering at college in Italy and worked in numerous restaurants and hotels back home and here in London.
This is the first year of the Team Leader Academy, so I had no idea what to expect. I knew the route of an apprenticeship was for me, as when I joined BaxterStorey at a city-based bank, I did not have loads of experience, so I wanted the opportunity to gain every qualification that I could.
At the beginning, if I’m honest I found it challenging to balance working and studying. Once a month we have our classroom sessions where we study a different subject, for example coaching and mentoring and service style. There was a lot of theory, so I explained to my HIT trainer that I was finding certain areas quite difficult.
The support and guidance they offered me was reassuring; they said if I needed more time to complete certain tasks or if I needed someone as a buddy then they could arrange the support.
I’m really enjoying my current role as fine dining assistant manager. My manager, Chloe Robinson has been a fantastic mentor; she’s taught me all I know. I’ve recently learnt how to close the books and appreciate the importance of sales analysis, forecasting and stock take – tasks I knew nothing about before starting the programme.
It’s allowed me to learn new processes, and it’s given Chloe the opportunity to offload some of her everyday tasks to me, so she can focus on other priorities.
I’ve been on quite a few training courses with BaxterStorey: food safety, finance level 1 and WSET level 1 and 2. I really want to do level 3 too!
My team often ask me what the apprenticeship involves, as they have never heard of it before. Already three people in my team are considering applying next year.
I’m also training Kasha, one of our Service Academy apprentices, which has been a real learning curve for me.
Like me, she has a workbook to complete after each module, so I often sit and help her with completing that.
The Service Academy has been a great opportunity for her. When she first joined us, she preferred to stay in the pantry and delivering coffees and lunches. Even after her short time on the academy, she’s starting to express an interest about learning about wines and she is so much more confident.
If you really love your job and work hard, I believe you continue to improve yourself as a person. I honestly feel there’s no other course that will offer you the support and teach you the skills that the Team Leadership Apprenticeship has taught me”.
Junior Adu Boampong