BaxterStorey has achieved its highest Hospitality Assured score to date. The business received an incredible 81.6%, ranking amongst the highest scoring organisations within the same sector. Hospitality Assured is the quality standard created by the Institute of Hospitality. It assesses nine areas of business, from customer research and business planning to service delivery and customer satisfaction improvement.
In addition to observing working practices, service and team interaction, the assessors selected a number of staff at random to be interviewed. BaxterStorey programmes such as the Chef Academy, Barista Academy and Advanced Management Project were just some of the initiatives identified as equipping teams with the skills and knowledge to provide an exceptional level of service.
Max Lawrence FIH, Director of Finance and Administration at Hospitality Assured, said: “BaxterStorey has taken part in the Hospitality Assured assessment for more than a decade. Its year-on-year progress demonstrates the importance and commitment that the organisation places on quality and ongoing improvement.”
Alastair Storey, Chairman at BaxterStorey, said: “We continually strive for service excellence and are delighted that our teams’ efforts have been recognised with our best ever score. We strongly believe in the importance of nurturing talent and it is particularly rewarding to see our training programmes receiving praise. After all, it is our dedicated people that enable us to deliver the very best levels of service.”
For further information about WSH contact:
Hannah Keddie 02380 382970 – firstname.lastname@example.org
Holly Broadway 02380 382970 – email@example.com
Notes to editors:
About BaxterStorey – BaxterStorey provides bespoke hospitality services through restaurants, café bars, deli operations and executive dining rooms for a wide range of customers. Its heritage is built on the culinary expertise and the professional training and development of its people. It employs more than 8,500 people at over 600 locations, and provides food service excellence to clients and customers in business and industry. BaxterStorey’s core principle is to serve the best quality food, sourced and prepared locally using the finest produce. Through its chef and barista academies, it provides focused and dedicated training to front line teams helping them to provide great service and build a career for life. The reach and talent of BaxterStorey’s business enables it to draw on an extensive pool of expertise within the food service sphere in the UK, providing it with a strong foundation to share and distribute best practice both locally and across the country
About Westbury Street Holdings – Westbury Street Holdings (WSH) is the owner of the UK’s most successful portfolio of independent catering and hospitality businesses. The company operates the following businesses: · BaxterStorey – catering services for business and industry · BaxterStorey Ireland – catering services for business, industry and education · BaxterStorey Scotland – catering services for business, industry and education · Benugo – New York style deli with retail outlets and restaurants in leading leisure venues · Searcys – one of the UK’s most prestigious catering companies with a world-famous reputation for catering and hospitality at iconic, exclusive venues for hire throughout the UK · Holroyd Howe – catering and hospitality services for independent schools and colleges · Caterlink – catering and hospitality services for state education including day nurseries, primary, secondary, colleges and universities · Portico Corporate Reception Management – a reception management and guest services outsourcing solution · WSH Restaurants – a dedicated commercial restaurant division