Our Privacy Policy

BaxterStorey is committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:

a) the personal data we collect about you

b) how we look after your personal data when you visit our website (regardless of where you visit from);

c) with whom your personal data might be shared; and

d) your privacy rights and how the law protects you.


BaxterStorey Limited is the controller and responsible for your personal data (collectively referred to as “BaxterStorey”, “we”, “us” or “our” in this Privacy Notice).


Personal data provided by you. We collect personal data about you when you:

a) contact us through our website;

b) post material to our website;

c) complete customer feedback or surveys;

d) participate in competitions; and/or

e) apply for a job with us.

The personal data collected in the above manner may include your:

a) full name;

b) email address;

d) telephone number;

e) CV, covering letter and other application details; and/or

f) enquiry information.

Special categories of personal data

We do not proactively collect personal data considered as special category personal data via our website such as health information. However, our website does include text boxes which are designed for you to provide us with certain information and you should be aware that information you freely submit in these boxes may reveal to us certain information that may be considered as special category personal information; such as information relating to health and safety.

We do not ask for any special categories of personal data to be disclosed to us as part of your job application process via our website. Depending on the nature of the role, we may have to conduct further checks at a later stage and; where those checks will involve special categories of personal data, we will explain why we need that information and how we intend to use it.

Personal data about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

a) give consent on his/her behalf to the processing of his/her personal data;

b) receive on his/her behalf any data protection notices;

c) give consent to the transfer of his/her personal data outside the European Economic Area.

Monitoring and recording communications

We may monitor and record communications with you (such as emails) for the purpose of quality assurance, fraud prevention and compliance activities.


We collect information about you so that we can:

a) process any orders for goods and/or services which you make with us;

b) assist you with your queries in relation to our business and/or venues;

c) review any job applications you submit to us;

d) detect and prevent fraud;

f) customise our website and its content to your particular preferences;

g) notify you of any changes to our website or to our services that may affect you;

h) carry out security vetting; and

i) improve our services.


We do not, and will not, sell any of your personal data to any third party – including your name or email address. We want to earn and maintain your trust, and we believe this is essential in order do that.

a) service providers that help us to run our business such as website hosting providers, website developers, and newsletter distributors;

b) professional advisers including lawyers, bankers, auditors and insurers who provide advice to us when we require it;

c) law enforcement agencies in connection with any investigation to help prevent unlawful activity;

d) third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. If you would like any more information about the third parties which we work with to provide our services to you, please contact us on the contact details provided later in this Privacy Notice.


In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent. By checking these boxes you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what your rights are as a data subject (all of which is set out in this Privacy Notice).


To protect your information we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.

All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all of our policies and procedures.

In addition to these operational measures we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:

a) access to personal data is strictly restricted to those employees who need access this information as part of their role; and

b) your personal data is stored on secure servers and unauthorised external access to personal data is prevented through the use of a firewall.

To make sure that these measures are suitable, we run vulnerability tests regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled.


We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Notice.


All information you provide via our website is stored on our secure servers within the European Economic Area (“EEA”). If any data that we collect from you is transferred to, or stored at, a destination outside the EEA at any time, we will update this Privacy Notice accordingly.


The right to access information we hold about you

At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request we will respond within 30 days.

The right to correct and update the information we hold about you

If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased

If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your information

You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing.

The right to data portability

You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.

For your security we may need to verify your identity before we process your instructions above.


Use of cookies

A cookie is a small text file which is placed onto your device when you access our website. We use cookies on this website to:

c) carry out research and statistical analysis to help us improve our content and better understand our customer requirements and interests; and

d) make your online experience more efficient and enjoyable.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

Consent to cookies

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Notice. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Description of cookies

The table below provides some information on the cookies which we use on our website

Type of cookie:  Strictly necessary.
What the cookie does: This cookie remembers your settings while you are using the website.
Purpose (what are the cookie is used for): This is required to ensure that the website works properly.
How long the cookie will last: The cookie will expire as soon as the user closes the website down.

Type of cookie: Performance.
What the cookie does:These cookies are used to collect information about how visitors use our site, the number of visitors to the site, where visitors have come to the site from and the pages they visited. No personal data is stored within this cookie – any information used for analysis is anonymised.
Purpose (what are the cookie is used for):We use this information to understand volumes of visitors to our site and their behaviour through the site, and ultimately to help us improve the site.
How long the cookie will last:The timeframes for these will vary but at the most, these cookies will last for 2 years. For more information, please contact us on the contact details provided later in this Privacy Notice.

Turning off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.


Our website provides links to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and may be widely accessible. If you would like more information about how any information posted on these sites will be used, please read the sites’ privacy notice carefully.


If you have any queries about this Privacy Notice, need further information about how we use your personal data or wish to lodge a complaint, please contact us by any of the following means:

– Contact us using our “Contact us” page on the website.

You also have the right to lodge a complaint with the Information Commissioner’s Office directly. Further information, including contact details, is available at https://ico.org.uk.


We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.

Where we have made any changes to this Privacy Notice which affects the manner in which we use your personal data, we will contact you by email to inform you of this change.

This Privacy Notice was last updated on 25 May 2018.


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